BOH4M U3 Review Quiz

5 steps in the communication process:

Which is not a barrier to communication

• Perception

• Language

• Infomation overload

• Translation

Look at the speaker directly and put aside any thoughts that might distract you. It's a element of active listening we called:

• Pay Attention

• Show that you are listening

• Provide Feedback

• Hold off on Judgement

• Respond Appropriately

Nod and smile occasionally to show you are actively participating in the conversation. It's a element of active listening we called:

• Pay Attention

• Show that you are listening

• Provide Feedback

• Hold off on Judgement

• Respond Appropriately

Be candid, open, and honest in your response. It is fine to assert your opinion, but do so respectfully. It's aelement of active listening we called:

• Pay Attention

• Show that you are listening

• Provide Feedback

• Hold off on Judgement

• Respond Appropriately

Non-verbal communication can also across cultures. ___ favour a loose grip.

• Westerners

• Asian and Middle Easterners

• German

• Spaninard

Examples of communication channels with low richness and high richness (one for each)

At each stage in the communication process, there are obstacles that can interfere. We call these obstacles " (a)   "

(a)   describes how we see our world and how the world sees us. This can dictate how we act and make decisions.

Ther are three types of stress. (a)   is the most common and is normally short term.