GrabFood Premium Delivery / Priority Delivery

What is a premium delivery?

• To let Eater to prioritize their order

• Eater will get a premium treatment

• Eater can scheduled their order

• Eater can change their order

Answer explanation

A premium experience to get your order prioritized to be delivered faster and receive a GrabFood voucher if your order arrives late or no driver is found. 

Premium delivery can be use for..

• GrabFood Delivery Order

• Domino's Pizza Order

• Store Order

• Cash On Delivery Order

Answer explanation

Premium delivery is not available for self-pickups, cash orders, store orders, and orders that require delivery by the restaurant's own delivery fleet.

What is the amount of voucher that GrabFood will compensate Aishah's delivery order if it's canceled?

• RM20

• RM15

• RM25

• RM10

If Shana's order is delayed for 14 mins, how much of the voucher amount Shana will get after the delivery is completed?

• RM10

• RM15

• Not entitled

• RM25

Answer explanation

Amir can only be entitled to get the voucher if the delivery is delayed more than 15 mins from the estimated time of arrival.

If Izzati placed an order by self-pickup at Village Park and Izzati wants the order to be expedited. Can Izzati opt in for the premium delivery?

• Yes

• No

How much is the premium delivery charges if Sofea wants to opt in?

• It's FREE!

• Sofea will need to add RM3.50 in her order.

What if Norsyal wants to cancel the order from their end. Does Norsyal entitle to get the RM25 voucher?

• Yes

• No

Answer explanation

The voucher will be given automatically if the order is unallocated with a delivery partner.

If the delivery is late, how much will the Eater be compensated with GrabFood voucher?

• RM 10 for 15 mins late or more

  RM 25 for 30 mins late or more

• RM 15 for 15 mins and more

  RM 30 for 30 mins and more

• RM 10 for 15 mins and more

  RM 20 for 30 mins and more

• RM 5 for 15 mins and more

  RM 10 for 30 mins and more

If Ikmal is eligible for the voucher and the voucher is not reflected in their MyRewards tab after the order has been delivered and exceeds 24 hours. What should a Grab Support do?

• Do nothing

• Advice Ikmal to recheck their MyRewards Tab

• To escalate to Grab Insurance

• To create the voucher manually

How do we know if Shazrul can use the premium delivery?

• We can find it at the Product tab

• We can ask Shazrul to try place an order

• We can escalate the ticket to RD

• We can ask tech team to add for Shazrul