Game Review

People are more apt to listen to you when…

• They have enough time

• They felt heard

• They have good relationship with you

• They are trained listeners

What is the benefit of effective listening?

• Building trust with someone

• Finding common grounds when in opposition

• Learning new things we might not know before

• All is correct

What can you do to change the way you feel about negative feedback?

• Ignore it as it is just a personal attack

• Understand that people have different standards so not everyone will like what you do  

• Realize that negative feedback tells improvement areas to make you more effective

• Validate negative feedback you received with others to see if they’re valid

Which statement is not correct in receiving feedback?

• Justify your actions when receiving feedback so people understand you

• Praises, rewards, promotions are a form of positive feedback

• Negative feedback when poorly delivered can be hard to handle

• Make sure to ask for feedback from the right person

What is a questioning technique that can take a conversation deeper?

• Repeat the same question when the other person doesn’t answer

• Ask for stories not just answers

• Ask a lot of challenging questions 

• Skip your question if the other person takes long time to think

What is a 4 part formula that LeeAnn Renniger suggested in giving great feedback?

• Micro yes - Data point - Impact - End with questions

• Focused - Private – Timely – Commitment

• Direct – Balanced – Actionable – Buy-in

• Situation – Actions – Results – Reinforcement

Who said “Feedback is the breakfast of Champions”?

•       Will Smith

• Ken Blanchard

• Warren Buffet

• Brian Tracy

Which one is the best definition for “Listening”?

• The process of receiving and responding to spoken words

• Giving attention to someone in order to hear him

• The art of understanding the meaning behind spoken words

• The physiological capacity to receive and process sounds

How can you best ask a follow up question?

• Wait until the other person finishes his/her talking

• Determine if the other person is ready to speak up

• Planning ahead what you should ask

• Giving undivided attention, pick up cues to dig deeper

What is a blur word in giving feedback?

• Word used to describe the environment

• Something that can mean different things to different people

• Well defined, concrete data point to share with others

• Word that can’t be seen clearly