QA QUIZ

Ticket Author: Supplier

Please combine Wayfair SKU EGX1759 into SKU EQX1281. These are both the same item that comes in different sizes. 

--Question: Did the agent process the ticket correctly and if the answer below is correct?

--Answer: No, we should be verifying to the supplier the color of the rugs and if both have different colors, we are going to verify whether the request is to faux join. If this is against standard, we should advise the Supplier to contact their SRM.

• YES

• NO

SKU: UILI1029

Ticket Request: This is not a Bathtub faucet. It is for a utility sink. Please reclassify.

Question: What should be the “Unactionability Reason”?

• Out of Scope

• IA Standards

• None

SKU: HJNE1093

Ticket Request: The width of this item is 125.98 inch, so it should be 10.5ft. Could you help me update the product name to "10' 5" W x 12' 4"D Bounce House With Water Slide" please?

Question: Did the agent process the ticket correctly?

• No, since the SKU is Dynamic Enabled and basing on the previous product name, only the dimensions are incorrect. We should only update the overall depth and width change the product name and provide the TA our dynamic response.

• Yes, the agent was empathetic and explained further by pushing back the ticket and provided the correct product name to the supplier and its IA Naming Standard.

• No, since the SKU is Dynamic Enabled and basing on the previous product name, only the dimensions are incorrect. We should only update the overall depth and width and provide the TA our dynamic response.

• Yes, the process is correct. The agent was able to provide the correct product name. However, the agent could have included if they have any concern with the IA Naming Standard, they can contact their SRM to be assisted further.

SKU: AXXM1408

Ticket Request: The option information for this product is incorrect, we would like to modify the option name for this product, please help.

Size: 27.6'' x 19.7'' modified to 28''H x 20''W.

Size: 31.5'' x 23.6'' modified to 32''H x 24''W.

SKU：AXXM1408

Please help to deal with this issue as soon as possible, thanks.

Question: What should be the correct Option name?

• 28” x 20”, 32” x 24”

• 28”H x 20”W, 32”H x 24”W

SKUS: AVBG1640, AVBG1626

Ticket Request: This SKU is a duplicate of Wayfair SKU AVBG1626, can it please be removed?

Question: What should be the correct Request type for the ticket?

• Kits/Composite

• Consolidation

• Add New Supplier Join

• Duplicate SKU Fix

SKU: DBYH8508

Ticket Request: Once you put the Acklin Table into cart it states cannot find supplier

Question: What should be the Unactionability Reason?

• Out of Scope

• IA Standard

• None