
QA QUIZ
Authored by Denise Baldwin
Education
Professional Development
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6 questions
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1.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
Ticket Author: Supplier
Please combine Wayfair SKU EGX1759 into SKU EQX1281. These are both the same item that comes in different sizes.
--Question: Did the agent process the ticket correctly and if the answer below is correct?
--Answer: No, we should be verifying to the supplier the color of the rugs and if both have different colors, we are going to verify whether the request is to faux join. If this is against standard, we should advise the Supplier to contact their SRM.
YES
NO
2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
SKU: UILI1029
Ticket Request: This is not a Bathtub faucet. It is for a utility sink. Please reclassify.
Question: What should be the “Unactionability Reason”?
Out of Scope
IA Standards
None
3.
MULTIPLE CHOICE QUESTION
5 mins • 1 pt
SKU: HJNE1093
Ticket Request: The width of this item is 125.98 inch, so it should be 10.5ft. Could you help me update the product name to "10' 5" W x 12' 4"D Bounce House With Water Slide" please?
Question: Did the agent process the ticket correctly?
No, since the SKU is Dynamic Enabled and basing on the previous product name, only the dimensions are incorrect. We should only update the overall depth and width change the product name and provide the TA our dynamic response.
Yes, the agent was empathetic and explained further by pushing back the ticket and provided the correct product name to the supplier and its IA Naming Standard.
No, since the SKU is Dynamic Enabled and basing on the previous product name, only the dimensions are incorrect. We should only update the overall depth and width and provide the TA our dynamic response.
Yes, the process is correct. The agent was able to provide the correct product name. However, the agent could have included if they have any concern with the IA Naming Standard, they can contact their SRM to be assisted further.
4.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
SKU: AXXM1408
Ticket Request: The option information for this product is incorrect, we would like to modify the option name for this product, please help.
Size: 27.6'' x 19.7'' modified to 28''H x 20''W.
Size: 31.5'' x 23.6'' modified to 32''H x 24''W.
SKU:AXXM1408
Please help to deal with this issue as soon as possible, thanks.
Question: What should be the correct Option name?
28” x 20”, 32” x 24”
28”H x 20”W, 32”H x 24”W
5.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
SKUS: AVBG1640, AVBG1626
Ticket Request: This SKU is a duplicate of Wayfair SKU AVBG1626, can it please be removed?
Question: What should be the correct Request type for the ticket?
Kits/Composite
Consolidation
Add New Supplier Join
Duplicate SKU Fix
6.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
SKU: DBYH8508
Ticket Request: Once you put the Acklin Table into cart it states cannot find supplier
Question: What should be the Unactionability Reason?
Out of Scope
IA Standard
None
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