Personal Attributes of a Hospitality worker

Teamwork is important in the Hospitality industry because

• •Without effective teamwork, customers won’t experience the quality service that they expect.

• •Without effective teamwork, Hospitality workers can justify how much more work they do

• •Without effective teamwork, customers will experience the quality service that they expect.

• Without effective teamwork, Hospitality workers can ask for more money on tips

In the Hospitality industry you complete a variety of task within a single shift sometimes at the same time. This is called

• Teamwork

• Job elasticity

• Multitasking

• Standard practice

Attention to detail is important for

• Writing a good resume

• Providing excellent customer service

• Keeping a clean uniform

• Making sure you know when your breaks are

Making sure your all your duties are carried out and customers are continually served efficiently is

• Time Management

• Customer expectation

• Multiskilling

• Personal presentation

Communication skills are vital in the Hospitality industry because

• No one likes a mind reader

• It enhances customer service and employee relationships

• It can help when translating messages

• you get to understand what the customer is saying

An example of interpersonal skills is

• Empathy

• Patience

• Tolerance

• Active listening

The ability to solve problems in the Hospitality industry is an asset because

• The industry is always in trouble

• People need their daily puzzle

• You play a lot of Sudoku

• The industry is customer focused

OH&S is the responsibility of

• Employers

• Employees

• Contract workers

• Customers