Back Office and Account recovery request

In which tab in Back office, you can cancel a customer’s subscription?

• Profile

• Calls

• Recurring contacts

• Calls to Online Number

It is a tool that we used to search for the customer’s account. It is also the tool in which we can do changes on the customer's account.

• Rave

• Back Office

• ASD

• CSW

A partial block account, customer can still sign in to their Skype account but cannot use our paid features.

• True

• False

For full block account, it is mandatory to verify / fortify the customer’s account.

• True

• False

In which tab in back office, you can see the customers outgoing phone call records?

• Profile

• Orders

• Calls

• Calls to online number

In which tab in back office, you can see the customers incoming phone call records?

• Calls

• Profile

• Calls to online number

• Orders

The following can be used in searching for the customers account in back office, except for?

• Email

• Phone number

• Caller ID

• Skype name

We can disclose the customers account creation date and creation country to our customers as long as the account is verified.

• True

• False

The following are the end reasons for a full block account, except for?

• Add_Ahoc suspension

• Compliance

• AB_New accounts

• Compromise

IAP payment method on orders tab means?

• A purchase made thru credit card

• An offline banking purchase

• A purchase made thru Apple / app store

• A purchase made thru PayPal