Learning Objectives Day 5 & 6

Name 3 Building Suppliers used by Hollard Home Claims

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What section of the assessment report provides a list of the insurable repairs?

• Client Discussions

• Builders Opinion of the Cause Of Damage

• Scope of Works

• Photos

Scenario: A storm event has occurred and INS has advised that the wiring to the lights have been affected by a storm event and requires a makesafe as well as repairs to be completed. What specialist report will be required for a claim such as this?

• Roof Plumbers Report

• Electrician Report

• Engineers Report

• CCTV Inspection Test

Payment is required on a claim to the INS, what documents are required prior to raising a payment?

• CSFS

• COT

• Cash Settlement Amount

• INS EFT Details

Please explain in your own words what a variation is and what is the maximum variation you can approve when you first start?

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Please list the steps following an assessment report review where the claim has been accepted

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Please list the steps following an assessment report review where the claim has been declined

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In what situation will a claim NOT be referred to complex claims team?

• Where temporary accommodation is needed

• If the claim is above $50k

• If the claim involves a staff member

• If the claim involves a vulnerable customer

What is the delegated authority of a Client Manager who has been with the business for more than 6 months?

• $25k

• $50k

• $75k

• $100k

What is the delegated authority of our Supplier Claim Central to approve a claim without our approval? And what section of the assessment would we find that they have approved the claim within their DA?

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