Principles Chapter 8

What is the process of exchanging messages between a sender and a receiver?

• Communication

• Information

• Feeling

• Channelling

What are the skills used to send and receive messages?

• Communication Skills

• Interpretation Skills

• Telepathic Skills

• Letter Writing

Which of these IS NOT a communication skill?

are called communication skills?

• Listening

• Writing

• Reading

• Organizing

Effective communication is vital in every aspect of business except...

• Working as a team

• Training employees

• Marketing products

• All of these

__________, or _________, are the avenues through

which messages are delivered.

• Channels, media

• Internet, phone

• Letters, emails

• Cars, horses

A receiver’s response to a message is known as __________ . It allows participants to clarify the message and make sure that all parties gave the message the same meaning.

• feedback

• takeaway

• comeback

• benchmark

____________ to communication are obstacles that interfere with the understanding of a message. They can be:

Verbal - language differences

Cross-cultural - different dialects and traditions

• Barriers

• Blockers

• Confusion

• Delusion

The __________ is the circumstances under which communication takes place. Factors that affect this include:

Place

Time

Sights

Sounds

• setting

• atmosphere

• method

• pretense

________ is critical to many areas of marketing and business, such as:

Handling customer complaints

Understanding feedback

Recognizing customers’ needs

Following directions

• Listening

• Talking

• Expressing

• Writing

In job-related reading, you may come across ________, specialized vocabulary used by members of a particular group. These words may not be in standard dictionaries. 

• jargon

• slang

• accent

• mumbo-jumbo