PACT 2022 Post Quiz
Authored by Archita Gupta
Business
Professional Development
Used 25+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where customers and non-customers go to verify if a sales rep in their area is with Vivint or not.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How would you raise a customer feedback about the positive/negative customer service they received?
Customer Feedback in CG/salesforce
case notes
Send it to your Supervisor for Coaching feedback
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Team that helps NIS sold customers wanting to cancel before installation
Customer Loyalty
Tier 4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Custmers can access the Panel User Manuals at support.vivint.com
TRUE
FALSE
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The 30day RMA return window starts the day ...
we process the WO
we ship the replacement
customers receive the replacement
we send the return label
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Unless the device is out of stock/low on inventory, Standard Shipping (US)($4.95)/(Waived) takes ...
Up to 5-7 business days from shipment approval
Up to 5-7 business days from WO processing
Up to 7-10 business days from shipment approval
Up to 5-7 business days from WO processing
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Copay trip fee for DIY customers within their first 120 days of service
Not Billable
Waived
$99
$199
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