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Statements and Transactions

Authored by Iris Ivania Guzmán Cerón

Professional Development

Professional Development

Used 14+ times

Statements and Transactions
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8 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

To see any merchant authorizations for a specific time period, I should click on:

Merchant Authorizations

Authorization History

Dispute History

Natalie Merchant

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

To see additional details for a recent payment while on the Payment Details page, I should:

Click on the line item for the payment I want to see

Hover over the line item

Say full details three times fast

Right click on the Payment Date

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How long can a payment be held if made with non-guaranteed funds?

Longer than… there’s been fishes in the ocean

Up to 14 days

Up to Seven (7) days

Payments are never held

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How can a payment hold be released in sooner than seven (7) days?

An agent can simply release it upon request from the Cardholder

An agent must have a bank conference with the customer to verify that the funds are available

An agent can check with the bank online to ensure funds are available

Payment holds can never be released early

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The fastest and easiest place to see a returned payment on an account would be:

On the Returned Payments page

On the Payment Hold Page

On the Dispute History Page

On the Payment History Page

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

How many months of statement summary information display on the Statement History page

The last six (6) month

Only one (1) month displays at a time

The last twelve (12) months

All statements ever generated on the accoun

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Where are disputes of merchant transactions and/or bank assessed charges or fees entered?

On the Statements page

This functionality remains in CCA and CSP

We do not allow disputes – we charged it, you pay it

On the Dispute History Page

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