TS5017FP_HSKP_CHAPTER 4_OPERATION REPORTS AND PROCEDURES

After 2 pm, you checked the room with DND sign and phone calls were already made. What should you do next?

• Open the door & check whether the guest is fine.

• Respect guest privacy and leave the room at its is.

• Ask them, the housekeeping coordinator, to call the guest again.

• Wait for the supervisor, and you can inspect the room together.

The Floor Supervisor discovered that the guest did not lock the guest room door. What should she do next?

• Respect the guest’s privacy and leave the room as it is.

• If the guest is present in the room, warn the guest for being careless.

• If the room is vacant, close the door and raise the incident report.

• Call the office to check on the status and ask them to follow up.

The hotel does not have sensor-operated minibar fridges. The cashier should charge the minibar based on the items listed.

• by the guest.

• in the minibar bill copy.

• from the final check of the guest room.

• Charged the bill to the centralized computer system.

The guestroom should not remain without service for more than

• 1 day.

• 2 days.

• 3 days.

• 4 days.

Mr Smith left his Rolex watch in the hotel room of Hotel ABC and has returned to England. He called four months later to claim the watch, and the hotel verified his identity. In this scenario, the hotel

• is unable to return the watch as it has been discarded.

• will send the watch to him in England and absorb the delivery charge.

• will refer him to the police, where the watch has been forwarded to.

• is unable to return the watch as it has been forwarded to the founder.

What should the room attendant do if the in-house occupancy report states single occupancy and physically, there are two guests in the guest room?

• Do not turn down the room; clarify with the guest when they return.

• Turn down the bed for one pax and make a report of the discrepancy.

• Turn down the bed for two pax and make a report of the discrepancy.

• Do not turn down the room. Make a report of the discrepancy and wait for instruction.

Housekeeping Log Book does NOT record the following:

• Request or message.

• Room number or location.

• Content/information of daily briefing.

• The person assigned to handle guest's request.

 

Which one of the following options is NOT a mattress turning procedure?

• Mattress must be checked for dirty or stains.

• Stand at the head of the bed to check the correct “month” is turned.

• Use the mattress handle to lift the weight of the beds for easy turning.

• A mattress must be turned four times a year to ensure one complete

  rotation.

How many copies does the Maintenance form consists of?

• One Copy.

• Two Copies

• Three Copies.

• 4 Copies.

Upon completion of maintenance repairs. What should the Room Attendant and Maintenance do next?

• Room Attendant signs the second copy to acknowledge the successful completion of the task.

• The Room Attendant will acknowledge the job completion by informing the coordinator.

• The Maintenance will forward the second copy to the Room Attendant.

• The Room Attendant will inform the maintenance supervisor of the completed job.