Flight Booking review

For partial flight voluntary cancellations requests, we should

• Escalate the ticket using the standard escalation macro

• Cancel the booking directly with the airline then add a user comment

• cancel the flight booking directly with the airline then click on Cancel Booking in Traveldesk

What should we do if we receive a flight voluntary cancellation request that has a green box to proceed regardless of cost. Upon checking on the provider's platform, we confirm that the booking is non-refundable but can be rebooked for a fee.

• Proceed with the cancellation then escalate the ticket for modificaiton

• Do not proceed with the cancellaiton. Inform the client first using the macro BPO - Voluntary Flight Cancelation Confirm with client first (nonrefundable but changeable)

• Proceed with the cancelation then Inform the client using the macro BPO - Voluntary Flight Cancelation Confirm with client first (nonrefundable but changeable)

We received an Amadeus LCC failed trip ticket and upon checking on Pyton, the status of the booking is "Not Confirmed". We called the airline and were advised that there are no confirmed bookings. We should:

• Create a new booking on Expedia.com

• Check if the airline accepts VCC then proceed with booking directly on the airline website

• Escalate the ticket using the standard escalation macro since we do not handle Amadeus Failed Trips.

What is the macro if the seats can only be added during check-in or at the airport?

• BPO Seat Request - seat sold out, options offered

• BPO Special Request Seat Selection Unable to Prebook

The main rail booking for US is

• Eurostar

• Amtrak

We use the macro BPO Flight Price Increase Not Booked for Failed Trips that has an increase of more than 10%

• TRUE

• FALSE

This is the pre-authorized amount per flight way for Enterprise clients

• 40 EUR

• 40 USD

We use the macro BPO Flight Price Increase Booked for a Failed Trip that has has an acceptable price increase

• TRUE

• FALSE

A client can select seats on the Travelperk app for free because of his British Airways Executive club rewards

• TRUE

• FALSE

For a fully refundable flight cancellation with FP 80%, we log 2 refunds. One for the client and one for Travelperk

• TRUE

• FALSE