Servicio al cliente
10th Grade
•10 Qs
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Servicio al cliente
Quiz
•
Business, Instructional Technology
•
10th Grade
•
Practice Problem
•
Medium
Briant Padilla
Used 124+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
el servicio al cliente es
asesoría al consumidor
quejas y reclamos
solución de conflictos
brindar solo información
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
quien es un cliente
cualquier persona
quien es un usuario habitual
el que coMpra una sola vez
el que utiliza el servicio
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
es una fortaleza de un operario de contact center
la rabia
el desespero
la paciencia
el conocimiento
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
es una debilidad de un operario de contact center
la rabia
la paz
el desespero
la tranquilidad
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
caracteristica que debe tener un operar ario de contact center
desespero
prepotencia
la sosobra
amabilidad
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
es una fortaleza del contact center
la solución de problemas
el servicio al cliente
atender llamadas
brindar información
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
que no debe perder un operario de contact center
el servicio
la cordura
el interés
la paciencia
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