Renogy QA Wednesday

QA:

The customer called in to raise feedback about the damaged package that he recently received.

Which probing question/s is applicable?

(select all that applies)

• "Is it the packaging or is it the item itself that is damaged?"

• "What is the tracking number?"

• "What is the order number?"

• "How do you wish to proceed? A refund or a replacement?"

• "Were you able to reach out to FedEx to file a claim?"

QA:

The customer called in to report that he's missing some items from his solar kit

Which processes are correct?

(select all that applies)

• Reach out to an SME/Supervisor to check the order on Netsuite

• Ask for photos of all the items that the customer received

• Reach out to Jamil to request a replacement

• Confirm the delivery date

• Advise the customer to inspect each box received

The customer reached out to us to ask for the specification of our Rover Li charge controllers.

What is the correct case record type that we should tag the case under?

• Order Support

• Return and Replacement

• Contact Renogy Support

• Pre-Sale Inquiry

• Item Discrepancy

QA:

The customer called in to seek assistance in placing an order over the phone. Please note that the customer already has a complete list of all items that he wants to purchase.

What is the primary process in endorsing the call to Inbound Sales?

• Call the attention of a sales representative and ask if he/she is available to take the phone call.

• Transfer to 1004

• Advise the customer that he will receive a call back from our sales team

• Advise the customer to place the order online

• None of the Above

The customer has (3) 175W rigid solar panels.

How many solar mounting brackets does the customer need?

• 12

• 24

• 6

• 16

What is the rated load current of the Rover Li 20/30/40A solar charge controller?

Which item does NOT have a pro-rated warranty?

• 100ah Smart Lithium battery with Self-Heating function

• 48V 50ah Smart Lithium Battery

• 100ah Smart Lithium Battery

• 50ah Lithium Battery

• 100ah Lithium Battery with BT

The customer has (4) 100W solar panels (RNG-100D-SS-US) wired in parallel, what is the recommended inline fuse size?

Which item/s are eligible for a call tag?

(select all that applies)

• 3000W Pure Sine Wave Inverter

• 200ah AGM battery

• 100W solar panel

• 50ah Lithium Battery

• 320W solar panel

What are the possible reasons why the Solar Suitcase with Voyager controller shows 'b01' error code?

(select all that applies)

• The unit is connected to a solar generator

• The unit is not connected to any battery

• The unit is connected to Lithium battery

• The unit is connected to an over-discharged AGM battery