Service Simulation
Authored by Novan Sihaloho
Professional Development
University
Used 68+ times
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5 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Apakah yang dimaksud Service?
Melayani dengan sebaik-baiknya
Pelayanan After Sales
Nilai Tambah Pada Sebuah Produk
Ramah
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Apakah yang dimaksud dengan Service Mindset?
Peningkatan Strategi Layanan
Melihat Dari Sudut Pandang Konsumen
Setting Pikiran
Berpikir Mengenai Layanan
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Jarak ideal merespon pasien yaitu?
1 Meter
7 Meter
3 Meter
5 Meter
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Apakah definisi komplain?
Ekspresi kebutuhan konsumen
Ekspresi keinginan konsumen
Harapan konsumen
Ekspresi ketidakpuasan konsumen
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Yang melaksanakan standar penampilan adalah?
Dokter, Perawat & Penunjang Medis
Management RS
Frontliner (Admission, Client Service & Kasir)
Semua benar
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