Monitor work operations

Typically a manager has four functions. Name them

Name 3 types of cultures in an organization

What are 2 areas or work operations that can be monitored

Explain the concept of Quality Assurance

...................................... means all employees are involved in continually improving the level of service, productivity and customer satisfaction

When delegating to staff, name 2 things a manager can do to help the process

Pick the correct 3 ideas related to the principle of coaching.

• It focuses on the continued development of an individual

• Best delivered using a technique called  the ‘Positive-Negative-Positive’ sandwich.

• It can be seen as a process of providing information, including feedback, to an employee

• The purpose of coaching is to reinforce and extend knowledge and skills developed through other training.

What are two ways to monitor workplace operations?

Name 3 good reasons to monitor progress and adjust plans

Write 4 examples of ways in which leaders can encourage development of ideas for innovation