Salesforce Admin 20Q - Test 03

Dream House Realty needs to use consistent picklist values in the category field on Accounts and Cases, with values respective to record types.

Which 2 features should the Administrator use to fulfill this requirement?

Choose 2 options.

• Multi-select picklist

• Dependent picklist

• Global picklist

• Custom picklist

The Administrator has been asked to automate a simple field update

on the account. When a support agent changes the status of the

account to 'Audited', they would like the system to automatically

update the Audited date field on the account with today's date.

Which tool should the Administrator use to complete this automation?

• Approval process

• Formula Field

• Flow Builder

• Validation Rule

DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

Which AppExchange item should help the administrator to meet the request?

• Lightning Data

• Lightning Community

• Flow Solutions

• Bolt Solutions

Which tool should an administrator use to identify and fix potential session vulnerabilities?

• Field History Tracking

• Setup Audit Trail

• Security Health Check

• Organization-Wide Defaults

Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.

Which two tools should an administrator use to build this solution?

Choose 2 answers.

• Validation Rule

• Flow Builder

• Approval Process

• Quick Action

Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.

Which 2 tools should and administrator configure?

Choose 2 answers.

• Quick Action

• Outbound Message

• Approval Process

• Email Alert Action

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

Which feature should be used to fulfill this requirement?

• Einstein Case Routing

• Auto-response rule

• Case assignment rule

• Case escalation rule

Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The Administrator has discovered that users have been changing the source reports.

Which 2 actions should the Administrator take to preserve the integrity of the source reports?

Choose 2 answers.

• Create a new report folder with viewer access.

• Move the dashboard to the user's private folder.

• Move the dashboard reports to the view-only folder.

• Change the dashboard to be a dynamic dashboard

Cloud Kicks is partnering with a used shoe store and second-hand bicycle emporium. Cloud Kicks has an automated business process it wants to run once a week to count the number of open cases related to an account.

How should the administrator recommend automating this business process?

• Create a workflow rule with an outbound message.

• Set up a scheduled process in Process Builder.

• Configure a scheduled flow in flow Builder.

• Use a process to update the account when it is edited

Cloud Kicks has created a screen flow for their Sales Team to use when they add new leads. The screen flow collects name, email, and shoe preference.

Which 2 things should the Administrator do to display the screen flow?

Choose 2 answers.

• Create a tab and add the screen flow to the page.

• Use a flow element and add the screen flow to the record page.

• Add the flow in the utility bar of the console.

• Install an app from the AppExchange.