QUIZ 6

Recording and comparing outlet performance against targets.

• Monitoring Service

• Organized and Smooth Flow of Service

• Open mindedness

• Anticipation

Enforcing standards of grooming and hygiene.

• Enthusiasm

• Attentiveness

• Professionalism

• Monitoring Service

Refraining from unpleasant non-verbal’s like frowning face, show of irritation, sneering look and others.

• Enthusiasm

• Professionalism

• Smiling Body Language

• Monitoring Service

Guests are informed in advance if their order takes time to prepare.

• Timeliness of Service

• Feedback Mechanism

• Enthusiasm

• Attentiveness

Words of appreciation, rather than irritation expressed for comments received especially if they are sincerely meant to call one’s attention on service deficiencies.

• Monitoring Service

• Organized and Smooth Flow of Service

• Open Mindedness

• Anticipation

Undivided attention, focusing on the guest's concern and setting aside other matters while attending to the guest.

• Timeliness of Service

• Feedback Mechanism

• Enthusiasm

• Attentiveness

Conducting customer surveys, and consolidating results for discussion during operations meetings.

• Organized and Smooth Flow of Service

• Open Mindedness

• Anticipation

• Problem Solving Mechanism

Willingness and eagerness in attending to customers.

• Timeliness of Service

• Feedback Mechanism

• Enthusiasm

• Attentiveness

Suggestions box or simple survey form.

• Timeliness of Service

• Feedback Mechanism

• Enthusiasm

• Attentiveness

Consistency attending to the needs of the guest.

• Timeliness of Service

• Feedback Mechanism

• Enthusiasm

• Attentiveness