QUIZ 6
Authored by EMMA LIWANAG
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Recording and comparing outlet performance against targets.
Monitoring Service
Organized and Smooth Flow of Service
Open mindedness
Anticipation
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Enforcing standards of grooming and hygiene.
Enthusiasm
Attentiveness
Professionalism
Monitoring Service
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Refraining from unpleasant non-verbal’s like frowning face, show of irritation, sneering look and others.
Enthusiasm
Professionalism
Smiling Body Language
Monitoring Service
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Guests are informed in advance if their order takes time to prepare.
Timeliness of Service
Feedback Mechanism
Enthusiasm
Attentiveness
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Words of appreciation, rather than irritation expressed for comments received especially if they are sincerely meant to call one’s attention on service deficiencies.
Monitoring Service
Organized and Smooth Flow of Service
Open Mindedness
Anticipation
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Undivided attention, focusing on the guest's concern and setting aside other matters while attending to the guest.
Timeliness of Service
Feedback Mechanism
Enthusiasm
Attentiveness
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Conducting customer surveys, and consolidating results for discussion during operations meetings.
Organized and Smooth Flow of Service
Open Mindedness
Anticipation
Problem Solving Mechanism
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