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QUIZ 6

Authored by EMMA LIWANAG

Education

University

10 Questions

Used 10+ times

QUIZ 6
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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Recording and comparing outlet performance against targets.

Monitoring Service

Organized and Smooth Flow of Service

Open mindedness

Anticipation

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Enforcing standards of grooming and hygiene.

Enthusiasm

Attentiveness

Professionalism

Monitoring Service

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Refraining from unpleasant non-verbal’s like frowning face, show of irritation, sneering look and others.

Enthusiasm

Professionalism

Smiling Body Language

Monitoring Service

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Guests are informed in advance if their order takes time to prepare.

Timeliness of Service

Feedback Mechanism

Enthusiasm

Attentiveness

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Words of appreciation, rather than irritation expressed for comments received especially if they are sincerely meant to call one’s attention on service deficiencies.

Monitoring Service

Organized and Smooth Flow of Service

Open Mindedness

Anticipation

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Undivided attention, focusing on the guest's concern and setting aside other matters while attending to the guest.

Timeliness of Service

Feedback Mechanism

Enthusiasm

Attentiveness

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Conducting customer surveys, and consolidating results for discussion during operations meetings.

Organized and Smooth Flow of Service

Open Mindedness

Anticipation

Problem Solving Mechanism

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