Emotional Intelligence and Communication

What form of communication uses body-language?

• Written

• Verbal

• Non-verbal

• Visual

The 'Sandwich Method' of feedback is an example of

• Constructive Feedback

• Negative Feedforward

• Performance Management

• Self-Assessment

Which theorist created the SMCR Model of communication?

(a)  

This model/framework provides instant feedback and is particularly useful in difficult conversations

• Shannon and Weaver Model

• Berlo's SMCR Model

• Boca Framework

What type of intelligence is an awareness of yourself, and others around you?

(a)  

According to Albert Mehbrain, what is the most important element of personal communication? Hint: it accounts for 55% of your communication

• Tone of Voice

• Words you say

• Body Language

What do you think is the most important aspect of emotional intelligence?

• Self-Awareness

• Self-Regulation

• Motivation

• Empathy

• Social Skills

According to Shannon and Weaver, what can cause interruptions in receiving messages?

• Message

• Channel

• Noise

• Encoder