HGV Redemption Review

Which Tab in Seibel CRS is used to locate HGV certificate

• Certificate Parent tab

• Service Request parent tab

• This is done in legasuite

What are the 3 different type of HGV certificates?

• HGV/MKT/FDI

• ICE/HGV/MKT

• Cashstar/incomm/maritz

What is the name of the template that should be submitted after the service request has been completed?

• Redemption Template

• Booking Ammendment template

• HGV Extension Template

• Inquiry/ Research Template

What is the Name of the project Coordinator that SR numbers are assigned to

• Michelle Jenkins

• Anyone listed in the names

• This can be found in legasuite

What section of seibel CRS should be used to assign the SR number to a project coordinator

• Owner feild

• We should send an email once we have created the SR number

• Gift Certificate Child tab

What status will the HGV Certificate be placed in once the redemption is done in seibel CRS

• In progress

• Completed

• Ready to be Redeemed

What section in seibel should we placed the terms and conditions and the template in?

• Special Instructions Description

• Comments

• Service History Remarks

Which Child tab allows seibel to create remarks for legasuite

• Service History Remarks

• Gift Certificate

• Booking Number

Workflows are created by Guest Programs agent for HGV Certificate Redemtpions

• True

• False

Paul would like to redeem a certificate for a cruise that he won from a charity auction a few years ago.  It is for a 3/4 night Bahamas cruise.  After researching the certificate you verify that it has not been used and it was issued in 2017.  

• We would be happy to assist you Paul.  I see that your certificate has not been used yet, did you have a timeframe in mind?

• We would be happy to assist you Paul.  Since the certificate was issued more than two years ago you can apply the value of the certificate to any Bahamas sailing.

• We would be happy to assist you Paul.  I see that your certificate has not been used yet, did you have a particular destination in mind?

• We would be happy to assist you Paul.  Since the certificate was issued more than two years ago you can apply the value of the certificate to any sailing of your choice