
Ultimate world cruise review
Authored by Petergaye Marsden
Professional Development
Professional Development
Used 1+ times

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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Your caller states they heard they will now receive a Welcome Gift from Crown & Anchor on their next sailing and wants the details. You should...
Verify the reservation, tier level and that their membership number(s) are entered.
Explain they will receive one welcome gift per household.
All answers are correct.
Advise them to go online to select their preferences or enter it for them on their behalf.
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
A guest named Terrence Williams (DOB 09/06/1964) calls in to update his email address but he doesn’t know his Crown & Anchor number. Based on the information provided, what is the best search method?
ID Search
Booking Search
Profile Search
Can't locate a number with the information provided
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
After a caller provides their name and date of birth, what information must you verify when accessing a guest's information in Siebel Loyalty?
Tier Level
Last Sailing
Email Address
Address
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When verifying a Siebel profile which piece of information (of the listed below) does the agent verify back to the caller, assuming the caller has not provided it?
Phone Number
Street Address
Birthdate
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
The total deposit due for a double occupancy stateroom in an Owner Suite will be
24,000
12,000
8,000
16,000
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Business class AirFare is available to guest who book the full world cruise
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Excursion package to the 7 wonders of the new world is available to platinum and above CAS members
True
False
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