New Hires Celebrity

How do I verify a Travel Agency Reservation if a Guest calls in?

• Agency phone number

• Travel agent name

• Ship and sailing date.

• Guest first and last name

Where can I find the Healthy at Sea Page ?

• Knowledge Desk

• Lega-suite

• By clicking on Health and Travel Requirements

• Celebrity Cruises

If I see promo code EMPFF20, what does is mean?

• 20% discount

• Employee 20% discount

• Promotional Discount

• I dont know

When does Cruise with Confidence FCC expire?

• 12/31/22

• 11/21/22

• 03/31/22

• no expiration date

Direct Guest called in to ask what perks is included in NO PERKS promo

• tips, drinks, and Wi-Fi

• no perks

• tips only

• tips and drinks

A guest has FCC applied as payment to booking, however, the guest requested to cancel. What will happen to the FCC?

• reissued in the same value amount

• it will be lost

• it will remain on the booking

• i don't know

Ashley Rose called in to change the ship and sailing date on Paul Rose's booking. Can Ashley make the changes?

• yes

• she is the guest daughter

• No

• We just make the changes without authorization

Direct Guest Timothy's reservation is booked through Blue Chip, what changes can be made to his reservation?

• change pricing and promotions

• Name change

• dining time/preferences

• cancellation

If I am booked on the Celebrity Eclipse, which specialty dining restaurant can I reserve?

• Raw on 5

• Murano

• Eden Cafe

• Chinese Restaurant

Direct Guest Thelma calls in and wants to get complimentary wheelchair services. What code is added to the booking?

• DSRQ...CEL WHEELC

• DSRQ.....PIER ASST

• SPRQ.....BRG WHEELC

• SPML......PIER ASST