A360 Logs and Diagnostic Utility

A Bot developer was trying to work with a Dll. He was trying to select a method of the Dll and he received error "Internal error occurred. Please contact your system administrator". Which logs should he refer in order to find the issue?

• Bot Launcher Logs

• Node Manager Logs

• WebCr logs

• Proxy settings

A team lead was trying to import the package from v11 to A360 but failed. Which is the easiest method to identify the reason of failure ?

• Check Node Manager logs

• Check Bot Launcher Logs

• Check Audit Logs in Web CR

• Reach out to Admin, to identify the issue

A user had installed the BOT agent in "Local User" mode. Where can he find the publicKey.pem and registration.properties ?

• No files are generated for local user

• %LOCALAPPDATA%\AutomationAnywhere

• C:\Windows\System32\config\systemprofile\AppData\Local\AutomationAnywhere

• %LOCALAPPDATA%\Programs\Automation Anywhere\Bot Agent

A BOT developer sees "Info" level of logs in Node Manager. He would like to see the "debug" level of logs. Which location should he go and which file should he update for this?

BOT Agent was installed with "Local Admin" mode.

• C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Bot_Launcher.log

• C:\Program Files\Automation Anywhere\Bot Agent\config\botlauncher-logging.xml

• C:\Program Files\Automation Anywhere\Bot Agent\config\nodemanager-logging.xml

• C:\ProgramData\AutomationAnywhere\BotRunner\Logs\Node_Manager.log

Which location do we have the "Diagnostic utility" located?

BOT agent installed in "Local Admin" mode.

• %LOCALAPPDATA%\AutomationAnywhere\BotRunner

• C:\ProgramData\AutomationAnywhere\BotRunner

• %LOCALAPPDATA%\Programs\Automation Anywhere\Bot Agent

• C:\Program Files\Automation Anywhere\Bot Agent

A developer connected with AA support team for an issue. They have performed the steps to re-create the issue and would like to have the logs to analyze it further. Which is the fastest way to share the correct information with team.

• Go to the BOT Runner logs > zip the files > send to AA support on email

• Connect with Team Lead and get the issues in a zip.

• Execute AADiagnosticUtility.exe -collectLogs

• Execute AADiagnosticUtility.exe -list

A BOT developer executed the below command : AADiagnosticUtility.exe -importSSLCertificate "C:\Users\%UserName%\Desktop\inter.cer“. What are the mandatory checks to ensure successful execution of the command?

• BOT Agent service is to be restarted

• AADiagnosticUtility.exe -importSSLCertificate is not a valid command

• AADiagnosticUtility.exe -importSSLCertificate <CertPath> <CR_URL> is valid command

• Validate if "inter.cer" is located at "C:\Users\%UserName%\Desktop\inter.cer“

Which of the commands will not need "elevated privileges" to execute?

• -list

• -importSSLCertificate path_to_ssl_certificate

• -validateSSLCertificate <CR_URL>

• -importProxy <CR_URL>