Primer Quiz
Authored by Hugo Alvarez
Business
University
Used 3+ times
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15 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Que es el Oracle ID?
Un numero que indica nuestra fecha de nacimiento
Un numero que indica el numero de computadora que tenemos
Un numero personal que nos identifica dentro de la empresa
Un numero que nos identifica como trabajadores de T-Mobile
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Que es el Windows ID?
Es la palabra USER\InicialdeNombre+apellido+00+OracleID
Es el correo de Alorica
Es el Avaya ID
Es la Extension ID
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Que es FINESSE?
El sistema que utilizamos para agregar lineas.
El sistema que utilizamos para hacer meetings.
El sistema que utilizamos para contactarnos internamente.
El sistema que utilizamos para tomar llamadas.
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Verdadero o Falso... Puedo silenciar la llamada por medio de FINESSE?
Verdadero
Falso
Answer explanation
Falso! Se utiliza la Avaya One-X para poder hacerlo.
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
En FINESSE que es lo primero que debo de marcar durante los primeros 10 minutos?
Lead
Stread
Coaching
Break
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Luego de los 10 minutos de Stread que debo marcar en FINESSE?
Logout - End Shift
Support
Follow Up
Ready
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Al momento de tomar Lunch, cual es el oreden en el cual debo desloguear FINESSE?
1. Logout - End Shift
2. Sign Out
1. Sign Out
2. Logout - Lunch
1. Logout - Lunch
2. Sign Out
1. Sign Out
2. Logout - End Shift
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