Basic PC Troubleshooting

Which of these is NOT a best practice in PC troubleshooting?

• Write down error messages.

• Cry a bucket of tears until help comes around

• Always check the connections

• Restart your computer

What is your first step to fixing a specific piece of peripheral device (i.e., mouse, keyboard,

webcam, headphones, printer, etc.) that seems to be

irresponsive.

• copy the error messages.

• write down the steps you have taken.

• Always check the connections

• Restart your computer.

What to do when your PC won't turn ON?

• Check if your PC is plugged in to a power source.

• Reinstall your operating system

• Disassemble the system unit.

• Perform a virus scan.

These are steps to fixing a computer that does not boot up.

• a. Double check that your PC's power supply (AVR) switch is ON.

• b. Verify that your PC's power cord is properly plugged to the computer and the power source.

• c. With laptops check if its battery is NOT charged.

• d. Perform a defragmentation on your hard disk.

What to do when a certain application is relatively running slowly?

• Restart the computer

• Uninstall the application

• Update the application

• Replace the computer's memory

PC troubleshooting is always a process of ___________ method.

Steps you may take to fix NO sound issue with your computer's speaker. Check all that applies.

• a. the microphone if it is picking up sound

• b. check the volume settings

• c. check the cables if they are properly plugged into the audio output port.

• d. check if the cables are plugged into the power source

Connection problems with your monitor or screen, display adapter driver issues, or issues with recent system updates or installation are factors that may cause ____________.

• unresponsive application

• unresponsive mouse

• blank screen

• applications running slowly