Ways of Working / Fun Quiz

If a delivery has failed due to item missing and the time slot is from 7-5, what time can we contact the customer?

• 6.30am

• 7am

• 8am

• Next available date on connex

Where must you leave notes when working a case?

• In case comments

• CSS

• All relevant systems

• OCCO

If a delivery failed due to a plumbing issue and you could not reach customer after leaving a voicemail and email, what is your next step?

• Try calling again

• Close case and await customer contact

• Send a second email later

• Move customer promise to next available date

An item failed to load and you cannot get in contact with customer. What must you do?

• Leave clear notes with next steps for next partner after investigating reason for failure

• Leave note to say you have left a VM

• Leave notes asking next partner to investigate the reason for failure

• No action required

What town is Stranger Things set in?

• Naperville

• Belleville

• Hawkins

• Rockford

Which of the following is not an international organisation?

• FIFA

• NATO

• ASEAN

• FBI

Which did Viking people use as money?

• Rune Stones

• Jewellery

• Seal skins

• Wool

Which of the following actors was the first one to play James Bond?

• Timothy Dalton

• Roger Moore

• Sean Connery

• George Lazenby

When can you call a customer if their delivery failed and it is an 11 - 9 slot?

• 8am

• 6.30am

• 11am

• Between their 2 hour window

Which was the first film by Disney to be produced in colour?

• Toy Story

• Sleeping Beauty

• Snow White and the seven dwarfs

• Cinderella