2 nd week end test

What is the correct way of standard greeting ?

• Good Morning Thanks for calling ABC hotel Su speaking. How may I assist for you?

• Good morning ABC Hotel thanks for calling Su speaking How do you want?

• Good morning ABC hotel What can I do for you, Su speaking?

• Good morning Su speaking ABC hotel what do you want from us.

What is the sequence of Phase of professional call?

• Phase 1- Opening the call (Greeting & Introduction)

  Phase 2- Building Rapport & Identifying Need (Question)

  Phase 3 –Collecting/ Verifying of Information

  Phase 4 – Provide Solutions, Alternatives or Information

  Phase 5- Close the call (Summarize)

• Phase 1- Opening the call (Greeting & Introduction)

  Phase 2 – Provide Solutions, Alternatives or Information

  Phase 3- Building Rapport & Identifying Need (Question)

  Phase 4- Close the call (Summarize)

  Phase 2- Building Rapport & Identifying Need

• Phase 1- Opening the call (Greeting & Introduction)

  Phase 3 Building Rapport & Identifying Need (Question)

  Phase 2 –Collecting/ Verifying of Information

  Phase 5– Provide Solutions, Alternatives or Information

  Phase 4- Close the call (Summarize)

• Phase 2 Opening the call (Greeting & Introduction)

  Phase 3- Building Rapport & Identifying Need (Question)

  Phase 1–Collecting/ Verifying of Information

  Phase 5 – Provide Solutions, Alternatives or Information

  Phase 4- Close the call (Summarize)

Definition of complaints is meaning (a)   .

Answer explanation

Statement of unhappiness

မပျော်ရွှင်သော အကြောင်းအရာကိစ္စ ကိုခေလါ်သည်။

Q. 

ယခုပြထားသောပုံတွင် ပျောက် နေသော စာသားမှာ __________ ဖြစ်ပါသည်။

• Create long turn Loyalty

• Create Long Tun Loyalty

• Create Long term Loyalty

• Create Long Tuurm Guest

Additional services and benefit is call (a)   .

Service profit chain တွင်ပျောက်နေသောစာသားမှာ _____ ဖြစ်ပါသည်။

• High Revenue

• Higher sales

• Higher income

• Higher cash

•The customer reacts with a “wow” in return for the product/service ဆိုသည်မှာ (a)   .

Today room available for selling is 101 rooms the receptionist was sell last night 56 rooms so the rest of rooms are call (a)   .

What is buyer really buying and what is ______your product?

• core benefit

• core product

• core material

• core service

ဧည့်သည် များဟိုတယ်သို့ ဝင်လာသည့်အချိန်တွင် ပြုံးပြ နှုတ်ဆက်ခြင်း မှတ်ပုံတင်တောင်းခြင်း အချိုရည် များတချိန်ထဲမှာ တိုက်ကျွေးခြင်းကို _________ ဟိုခေါ်ပါသည်။

• Simultaneity

• Simultainenty

• Simultanetity

• Simultanrnty