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EQ Practice

Authored by Jeho Ruiz

Business, Professional Development, Instructional Technology

Professional Development

Used 4+ times

EQ Practice
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12 questions

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1.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Consider the Request More Info Flow. How many times should you send .F Reply to the same CUI?

1

2

3

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

A CUI contacts for the 3rd time, but does not send documents or new information. Which blurb must you send?

Fraud Reply

Fraud Reply Warning

Last Word

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

You receive the 4th contact by a CUI. There is no new or valid information attached, and you are unable to stablish legitimacy. Which blurb should you send after requesting second opinion?

Fraud Reply

Fraud Reply Warning

Last Word

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

You receive a legit BS, but the order placed at the time of enforcement uses a different credit card. Which reason code should you use in the fraud_reply blurb?

The document provided did not have the name, address and phone.

The document provided was illegible or unclear.

A different payment was used for the order.

5.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

You established the legitimacy of an account, but the CUI asks you to cancel the order. Which blurb should you send?

            Reinstate_Orders_Cancelled  

Reainstate_No_Orders

Reinstate_Reorder

6.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

You established the legitimacy of an account with a $3500 order pending. Which blurb should you send?

Reinstate

Reinstate_Reorder

Reinstate_No_Orders

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

You establish the legitimacy of an account after 3 contacts. In that time, the system canceled the order. Which blurb should you send?

Reinstate_No_Orders

Reinstate_Orders_Cancelled

Reinstate_Reorder

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