EQ Practice

Consider the Request More Info Flow. How many times should you send .F Reply to the same CUI?

• 1

• 2

• 3

A CUI contacts for the 3^rd time, but does not send documents or new information. Which blurb must you send?

• Fraud Reply

• Fraud Reply Warning

• Last Word

You receive the 4^th contact by a CUI. There is no new or valid information attached, and you are unable to stablish legitimacy. Which blurb should you send after requesting second opinion?

• Fraud Reply

• Fraud Reply Warning

• Last Word

You receive a legit BS, but the order placed at the time of enforcement uses a different credit card. Which reason code should you use in the fraud_reply blurb?

• The document provided did not have the name, address and phone.

• The document provided was illegible or unclear.

• A different payment was used for the order.

You established the legitimacy of an account, but the CUI asks you to cancel the order. Which blurb should you send?

•             Reinstate_Orders_Cancelled  

• Reainstate_No_Orders

• Reinstate_Reorder

You established the legitimacy of an account with a $3500 order pending. Which blurb should you send?

• Reinstate

• Reinstate_Reorder

• Reinstate_No_Orders

You establish the legitimacy of an account after 3 contacts. In that time, the system canceled the order. Which blurb should you send?

• Reinstate_No_Orders

• Reinstate_Orders_Cancelled

• Reinstate_Reorder

You should send Last Word in which scenario?

• CCH unauthorized activity

• CUI provided legit BS

• BS is blurry

Which document is required to upload in the 2SV account recovery portal?

• ID proof

• Billing Statement

• Card information

CUI's often upload the INE ID to the 2SV account recovery form, but this is not the only valid document. Which document is also valid?

• CC picture matching the account.

• Drivers License

• Copy of receipt for previous orders.