Return Operation

The following statements are Return Factor except:

• Receiver refused to pay any COD/DFOD fee

• Sender agreed to return the parcel due to receiver reject the parcel

• Delivery signature cannot be done after 1^st attempt

• Unable to reach receiver

Return registration can be done using JTD, JTS and JTC

• True

• False

Choose the correct scanning flow for return

• Return Register > Return Confirmation > Return Signature

• Return Register > Return Signature > Return Confirmation

• Return Signature > Return Register > Return Confirmation

• Return Confirmation > Return Register > Return Signature

For return flow of (WM-WM), staff need to print out the Return Waybill

• True

• False

Where can staff print out Return Waybill after confirmed return from sender DP?

• Return Registration

• Return Edit

• Return Signature

• Return Delivery Center Inquiry

Return Waybill awb number are same compare to their previous awb number

• True

• False

For return flow of WM-EM (Shopee/Lazada/TikTok/Nationwide VIP), staff need to paste the “Green Return Sticker”

• True

• False

For return flow of WM-EM (Region VIP), which waybill does staff need to use

• Return Waybill

• New DFOD Waybill

For return flow of WM-EM (Walk-in),  staff need to create a new DFOD waybill

• True

• False

Staff can simply create DFOD waybill without acknowledge the sender

• True

• False