Alma-Trainer Assesment

What emoji do we use to indicate we "own" a ping?

• Broom

• Eyes

• Smiley

• Checkmark

True or False: A Support TS can help an agent get ETA to CP or Cust.

• TRUE

• FALSE

To advise an agent what steps to take to have EzD leadership review a feedback ping, we use the ---- emoji.

• Truck

• Green checkmark

• Broom

• Eyes

Where can you see if a DP needs extra information, when requesting ETA?

• You can send a ping to ask them.

• You send the ping with the order number and if they need more info, you add it.

• All DPs need is the order number.

• You can find that in the Channel's description.

TRUE or FALSE: Ez Dispatch helps CPs say "Yes" to more orders.

• TRUE

• FALSE