SDR Summit Day 1

Which is not a primary product of Genesys?

• Genesys Multicloud DX

• Genesys Omni-cloud CX

• Genesys Cloud CX

• Genesys DX

When should you pitch Multicloud CX?

• Never

• Customer has single call center with 15 agents

• Customer uses a competitor

• Customer indicates they have many different lines of business they want to manage centrally

Which of the following facts is NOT true about Genesys Cloud CX?

• $125M annual R&D spend

• Magic quadrant leader for ability to execute for CCaaS from Gartner

• 99.99% up-time, making it the most reliable on the market

• 400+ ecosystem apps and pre-built integrations like Salesforce, Microsoft and Zoom

Answer explanation

It should b $250M+ spend

Which of the following is NOT a Genesys Cloud CX technical buyer benefit?

• Automate – Using our conventional AI, your customers can interact with bots in a natural way

• Differentiate faster – Mix & match innovative productized capabilities

• Adapt Easier – Empower the business to make changes they need without IT

• Architect Better – Modernize your CX architecture with our API-first microservices

Answer explanation

This is abusiness buyer benefit

How many Genesys Cloud CX differentiators are there as mentioned in the Genesys Cloud CX Playbook?

• 6

• 9

• 3

• 12

Which one of the following is NOT seen as one of the ideal verticals where the Multicloud product best fits in?

• Banking

• Government

• Service Providers

• Hospitality