
SDR Summit Day 1
Quiz
•
Other, Education, Professional Development
•
Professional Development
•
Practice Problem
•
Hard
Nick C
Used 1+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which is not a primary product of Genesys?
Genesys Multicloud DX
Genesys Omni-cloud CX
Genesys Cloud CX
Genesys DX
2.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
When should you pitch Multicloud CX?
Never
Customer has single call center with 15 agents
Customer uses a competitor
Customer indicates they have many different lines of business they want to manage centrally
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which of the following facts is NOT true about Genesys Cloud CX?
$125M annual R&D spend
Magic quadrant leader for ability to execute for CCaaS from Gartner
99.99% up-time, making it the most reliable on the market
400+ ecosystem apps and pre-built integrations like Salesforce, Microsoft and Zoom
Answer explanation
It should b $250M+ spend
4.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which of the following is NOT a Genesys Cloud CX technical buyer benefit?
Automate – Using our conventional AI, your customers can interact with bots in a natural way
Differentiate faster – Mix & match innovative productized capabilities
Adapt Easier – Empower the business to make changes they need without IT
Architect Better – Modernize your CX architecture with our API-first microservices
Answer explanation
This is abusiness buyer benefit
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
How many Genesys Cloud CX differentiators are there as mentioned in the Genesys Cloud CX Playbook?
6
9
3
12
6.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which one of the following is NOT seen as one of the ideal verticals where the Multicloud product best fits in?
Banking
Government
Service Providers
Hospitality
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