
SDR Summit Day 2
Quiz
•
Other, Education, Professional Development
•
Professional Development
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Practice Problem
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Hard
Nick C
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6 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which of the following is NOT a Genesys Cloud CX business buyer benefit?
Automate – Using our conventional AI, your customers can interact with bots in a natural way
Reimagine – Create the best experience for customers & employees in any channel
Adapt Easier – Empower the business to make changes they need without IT
Innovate – Eliminate friction for your employees with smart, innovative solutions
Answer explanation
This is a technical buyer benefit
2.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which of the following statements is NOT true of Genesys DX?
Genesys DX provides digital self-service through a customer-facing virtual-agent (chatbot) and escalation to live chat
Genesys DX gives agents the ability to handle any channel or even blend real-time conversations with asynchronous conversations
Genesys DX is a digital first cloud customer engagement solution that customers consume via a SaaS offering
Genesys DX has both external and internal use cases, utilizing conversational AI to help reduce live agent efforts
3.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
What are the highlights of Genesys Cloud CX?
All-in-one CX Platform
AI-powered data and tool
Intuitive solution to solve contact center challenges
All the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which is considered “You are good to go” in terms of ideal customer size for the Pointillist solution.
5,000,000
500,000
50,000
5,000
5.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Which is NOT a product of Genesys Multicloud CX?
Workforce Optimization
Digital
Customer Relationship Management
Analytics & Reporting
6.
MULTIPLE CHOICE QUESTION
45 sec • 5 pts
Which of the following statements is true for a Genesys Cloud CX technical buyer pain point?
Historical function-led buying practices resulted in siloed systems with siloed customer data
The business relies heavily on IT to make systems and data changes forcing IT to get backlogged and push back
CX is the new battle ground for customer retention and adoption, so the pressure is high to not be defined by a single bad experience
The workforce has changed – people want flexibility in when and how they work
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