SDR Summit Day 2

Which of the following is NOT a Genesys Cloud CX business buyer benefit?

• Automate – Using our conventional AI, your customers can interact with bots in a natural way

• Reimagine – Create the best experience for customers & employees in any channel

• Adapt Easier – Empower the business to make changes they need without IT

• Innovate – Eliminate friction for your employees with smart, innovative solutions

   

Answer explanation

This is a technical buyer benefit

Which of the following statements is NOT true of Genesys DX?

• Genesys DX provides digital self-service through a customer-facing virtual-agent (chatbot) and escalation to live chat

• Genesys DX gives agents the ability to handle any channel or even blend real-time conversations with asynchronous conversations

• Genesys DX is a digital first cloud customer engagement solution that customers consume via a SaaS offering

• Genesys DX has both external and internal use cases, utilizing conversational AI to help reduce live agent efforts

What are the highlights of Genesys Cloud CX?

• All-in-one CX Platform

• AI-powered data and tool

• Intuitive solution to solve contact center challenges

• All the above

Which is considered “You are good to go” in terms of ideal customer size for the Pointillist solution.

• 5,000,000

• 500,000

• 50,000

• 5,000

Which is NOT a product of Genesys Multicloud CX?

• Workforce Optimization

• Digital

• Customer Relationship Management

• Analytics & Reporting

Which of the following statements is true for a Genesys Cloud CX technical buyer pain point?

• Historical function-led buying practices resulted in siloed systems with siloed customer data

• The business relies heavily on IT to make systems and data changes forcing IT to get backlogged and push back

• CX is the new battle ground for customer retention and adoption, so the pressure is high to not be defined by a single bad experience

• The workforce has changed – people want flexibility in when and how they work