Day 20 Transaction 101 Review

What's the maximum timeframe that a withdrawal can be put on hold?

• 72 hours

• 5 Business days

• 7 Business days

• 24 hours

Answer explanation

Maximum timeframe would be 72 Hours. Ref: SOL10339

According to SOL____, a teammate can cancel a pending withdrawal if the customer requests for it through Compass &/or Spark.

If a customer claims that they tried to withdraw funds, however, it is giving them an error message, what's the workflow that we would open first?

• Spark - Withdrawal

• Spark - Holds or Pending Balance

• Spark - Payment Decline

• Spark - Transactions

Answer explanation

After that, a TM can go to Care to check if they can override the Withdrawal Block.

What's the link where we can check which department we would file a pet ticket to, to escalate an RAX Payment Hold call, if all support stages have been completed?

Your customer is asking how long can these funds reflect on their PayPal account. What exact date would you give him/her?

• August 17th to 19th

• August 19th to 23rd

• August 25th

• August 24th

Answer explanation

Add funds to PayPal Balance takes 3-5 business days. Ref: Sol4860. 3-5 biz day from Aug. 16th is Aug 19th to 23rd

What are the possible ways that a seller can have their held funds be released sooner than 21 days?

• Provide a tracking number and wait for it to be delivered to the buyer's shipping address

• Buyer doing confirm receipt after 48 hours from the transaction date

• Mark an Order as processed and wait after 7 days from doing so.

• Advise the buyer to contact us and request for the funds to be released.

How many days before an account be locked and be placed to an outside collections agency, due to a negative balance on their PayPal Account?

• 38 Days

• 80 Days

• 180 Days

• 120 Days

Answer explanation

Answer can be found on SOL4562.

What are the reasons that an account can go on negative? (Sellect all that apply)

• A customer tried to make a payment using their bank account (iACH), but their bank was having technical problems or there wasn’t enough money in their account to cover the payment.

• A refund was issued on the customer's behalf to cover a buyer complaint/case/dispute.

• A payment that wasn’t eligible for Seller Protection was reversed.

• A customer withdraw the money from their PayPal Account.

Answer explanation

More reasons are displayed on SOL1912.

Can a customer pay their negative balance using one of their credit cards?

• Yes

• No

• Maybe

Answer explanation

The answer can be found on the Internal Notes of SOL1035.

What is the SOL that we will check, if ever you receive a call regarding release amounts?