EMEA Salesforce Strategy Designer Study Hall - Value Design

Strategy Designers often need to work within set constraints. What are the three key aspects commonly known as the Triple Constraint?

• Scope, time, and cost

• Location, scope, and time

• Cost, accuracy, and stakeholder buy-in

What is analogous research?

• Researching by immersing yourself in the life of the user

• Researching using more than two or more methods combined

• Researching examples from other industries

Before presenting three concepts to decision-makers, which of the following would best help you to examine the potential impact of each of the three concepts on community and society?

• Sketch journey maps for each concept

• Conduct a Consequence Scan

• Run an ideation workshop

What does Salesforce describe as “an experiment that’s purpose-built to answer a specific question in the design and build process”?

• A research synthesis workshop

• A prototype

• A hypothesis amnesty

Which type of product roadmap shows the planned releases of multiple products in a single view?

• Portfolio roadmap

• Strategy roadmap

• Features roadmap

Who is the Design Strategist most likely to partner with to develop the roadmap and go-to-market strategy?

• The product manager

• The UX designer

• The CTO

What is the difference between Job Stories and User Stories (according to Salesforce)?

• While user stories are high level, job stories add a more granular level of detail

• While user stories focus on the context, job stories focus on the problem

• While user stories specify the solution features that are being built, job stories are the briefs that frame the challenge to be solved

What are two green UX strategies when designing for software?

• Aim to minimise timezone differences between servers, aim to mamimise automation

• Aim to minimise progressive page loading, only use scalable vector graphics

• Aim to minimise compute cycles, aim to minimise network traffic

Which design practice calls for organisations to consider a user’s social contexts and dynamics?

• Human centred design

• Relationship design

• Graphic design

What is one way to make use of personas more inclusive?

• Design using a persona spectrum

• Base your personas on demographic data

• Make personas very different to one another