HMPE 4 - Introduction to Front Office Quiz

Front Office Department is considered as the following, EXCEPT:

• nerve center

• heart

• liaison

• shock absorber

This uniformed services is responsible for parking the car in its designated area.

• valet parker

• door attendant

• shuttle driver

• concierge

Front Office activity in which guests made their reservations already.

• bell service

• offer accomodation

• sell guests rooms

• confirm offer

Hotel category in which in is consist of 1-50 rooms.

• large hotel

• medium-large hotel

• small hotel

• medium hotel

This staff is responsible in opening and closing the door for the guests.

• PBX

• valet parker

• door attendant

• bellstand

When guest depart from the hotel, front office activities is:

• bid guest goodbye

• confirm offer

• finalize account

• sell guest room

Hotel category that includes 250 rooms and above.

• large hotel

• medium-large hotel

• small hotel

• medium hotel

Sections in the Front Office Department includes the following, EXCEPT:

• Business Center

• billing

• back of the house

• reception

This staff is responsible in dropping and picking up of guests in a specific location.

• bellstand

• concierge

• shuttle driver

• door attendant

The reception is responsible for the following, EXCEPT:

• key

• information

• registration

• valet