Week 11 Tutorial

A Revenue Manager shares on Monday that the occupancy of the hotel is forecasted to reach 95% on the weekend. The previous forecast was 55%. What should to Housekeeping Manager do?

• Complain to the GM

• Review roster and staff department accordingly

• Cancels staff during the week so they can work on the weekend.

• Orders all new stock

The Maintenance Manager has informed the Revenue Manager that there is a water leak on one floor of the hotel and it will take a week to fix. What should the Revenue Manager do?

• Close the entire hotel for a week

• Call a hotel to see if you can move all the guests to a new hotel

• Try and fix it

• Close those room types out on all distribution channels.

The annual budget must receive the final sign off by the ________ before it is shared with all department heads of the hotel?

As a Revenue Manager, you identify your GDS room night distribution is continually decreasing. Who should you report this to?

• Sales Manager

• Front Office Manager

• Hotel Owner

• F&B Manager

The expected hotel occupancy for next week has dropped from 90% to 50% with a cancellation of a large 5 day conference group. What department would be the most affected?

• Food and Beverage Department

• Human Resources

• Marketing

• Reservations

If the occupancy has exceeded the forecast but the ADR is lower than the forecast and rooms are still selling. The Revenue Manager should raise the _____?

In the absence of a Revenue Manager, this Manager would have the best idea of the processes?

• Sales Manager

• Executive Chef

• Reservations Manager

• Finance Manager

People believe the Revenue Manager role operates within this department, however there would be nothing for this department to manage if there was no revenue.

• Events

• Food and Beverage

• IT

• Finance

After analysing data, you have discovered that next week the hotel is operating at 100% occupancy. However, all guests check in on Sunday and depart on Friday. How would this affect the front office department?

• Increase staff all week

• Increase staff on peak check-in/out days and decrease the other days

• Keep staffing levels exactly the same

• Decrease staff all week

You notice the hotel website booking pace is less than half of what is was last year. Who would be the best department to share this information with?

• Marketing

• Reservations

• Finance

• IT