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Week 1 Quality Service

Authored by MATCLEO �BASCUGUIN

Professional Development

2nd Grade

Used 2+ times

Week 1 Quality Service
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which in the following is part of asean tourism ?

Food & Beverage Service.

DOT/ Department of Tourism.

Quality Service.

William Edward Deming.

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Is a management approach that aims long term success through customer satisfaction in which all members of the organization participate in improving processes, products, services and work environment.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Deming theory include. Plan, Do, Check and Act.

TRUE

FALSE

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Consist of the continual improvement of people processes, products (including service) and work environment.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

This part of asean tourism offer an environmental friendly which adopts energy, conservative measure

Heritage Tourism

Cultural Heritage

Green Hotel

Natural Heritage

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is a three - level, recognition scheme for primary tourism enterprises accommodation establishments and travel and tour agencies)

Progressive Accreditation System (PAS)

National Accommodation Standards

DOT

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

He was known for father of "quality evollution" considered by many as the master of continual movement of quality.

William Edward Deming

Joseph Juran

Philip Crosby

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