Week 1 Quality Service

Which in the following is part of asean tourism ?

• Food & Beverage Service.

• DOT/ Department of Tourism.

• Quality Service.

• William Edward Deming.

Is a management approach that aims long term success through customer satisfaction in which all members of the organization participate in improving processes, products, services and work environment.

(a)  

Deming theory include. Plan, Do, Check and Act.

• TRUE

• FALSE

Consist of the continual improvement of people processes, products (including service) and work environment.

(a)  

This part of asean tourism offer an environmental friendly which adopts energy, conservative measure

• Heritage Tourism

• Cultural Heritage

• Green Hotel

• Natural Heritage

Is a three - level, recognition scheme for primary tourism enterprises accommodation establishments and travel and tour agencies)

• Progressive Accreditation System (PAS)

• National Accommodation Standards

• DOT

He was known for father of "quality evollution" considered by many as the master of continual movement of quality.

• William Edward Deming

• Joseph Juran

• Philip Crosby

• ISO

This asean tourism is an outstanding heritage that is protected, conserved and managed in a sustainable manner provided with easy access for the enjoyment of visiting tourist.

• Eco Toursim

• Cultural Heritage

• Tourism Heritage

• Natural Heritage

This level of Progressive Accreditation System is granted to a tourism establishment that has complied with the basic requirements set by DOT with one (1) year validity.

• Regular Accreditation

• Premium Accreditation

• Basic Registration

These following properties is part of tourism accommodation ( Hotel's, Bed & breakfast, homestay and luxury lodges)

• TRUE

• FALSE