Problematic and Overnight Handling

Choose the correct scanning flow for problematic and overnight

• Arrival > Delivery > Problematic > Overnight

• Delivery > Overnight > Problematic > Arrival

• Problematic > Overnight > Delivery > Arrival

• Arrival > Delivery > Overnight > Problematic

Below are the details to write down in problematic sticker except:

• Code

• Reason

• Receiver Name

• Date

Storekeeper will perform the overnight scanning based on the problematic code

• True

• False

Problematic code starting with R stand for delivery problem

• True

• False

Problematic code starting with S stand for self collect

• True

• False

Below are the purpose of POP except:

• Reducing the situation of fake problematic scanning

• Reducing the customer complaint rate

• Ensuring quality assurance

• Just for fun

For Problematic scan P6 Failed to contact sender, we need to upload phone call history for Proof of Problematic (POP)

• True

• False

For message conversation POP, it is not necessary to show the mobile number of receiver

• True

• False

Message or call log mobile phone number must matches the system

• True

• False

For problematic scan N6 price shipment fee or weight is incorrect, we need to upload photo of parcel on the weighing machine showing the weight

• True

• False