SPA Quiz

SPA Quiz

University

17 Qs

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SPA Quiz

SPA Quiz

Assessment

Quiz

Education

University

Practice Problem

Easy

Created by

Yodlee Error

Used 7+ times

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17 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

What does SPA stand for?

Static Payment Arrangement

Scheduled Plan Agreement

Scheduled Payment Agreement

Scheduled Payment Arrangement

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How can customers access a SPA prompt?

Via Email

Via Dashboard

Via text

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

True or False: If a customer is on a SPA, their next instalment date does NOT need to be advised

False

True

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

True or False: When offering SPA, the consequences do not need to be advised

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Who can send SPA prompts?

Any agent

Only solutions trained agents

Only team leaders

Only analyst

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

In which ATLAS tab would you find the SPA prompt?

Tappily Details

Notes

Cust Comms

Actions & Flags

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which SPA prompt freezes interest?

Normal

None

Both

FD

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