SPA Quiz

What does SPA stand for?

• Static Payment Arrangement

• Scheduled Plan Agreement

• Scheduled Payment Agreement

• Scheduled Payment Arrangement

How can customers access a SPA prompt?

• Via Email

• Via Dashboard

• Via text

True or False: If a customer is on a SPA, their next instalment date does NOT need to be advised

• False

• True

True or False: When offering SPA, the consequences do not need to be advised

• True

• False

Who can send SPA prompts?

• Any agent

• Only solutions trained agents

• Only team leaders

• Only analyst

In which ATLAS tab would you find the SPA prompt?

• Tappily Details

• Notes

• Cust Comms

• Actions & Flags

Which SPA prompt freezes interest?

• Normal

• None

• Both

• FD

Which prompt is live on a customers account for 7 days?

• FD SPA Prompt

• Normal SPA Prompt

True or False: Agents do not require permission to authorise a 3rd refund?

• False

• True

True or False: A FD SPA prompt overrides interest?

• False

• True