Level 2 Day 2

How many numbers do we have in total on a ticket number ?

• 10

• 13

• 11

Can a customer download the official receipt via manage my booking?

• Yes

• No

Can customer request wheelchair (WCHR/WCHS) via manage my booking?

• Yes

• No

Pre-meal selection is possible for

• First class passengers only

• Business class passengers only

• All passengers

• First and Business class passengers only

How many days in advance, pre-meal selection will be available online?

• 10 days before departure

• 7 days before departure

• 24hrs before departure

Refused Status = Payment has been sent for billing and captured

• True

• False

Refunded Status =Transaction has been refunded

• True

• False

Payment was (a)   , no limit has been held at the Credit card issuing Bank

What is the shortcut for Centralized Payment Platform?

• CPP

• OPE

• CCD

Can we use CPP to check the refund status for miles + cash transaction?

• Yes

• No