ID Product Hangout: VA

What is the RC that required to fill the Partner ticket field?

• Payment received with no callback

• Peding within SLA

• Payment late received

• Payment not received

When you handle payment no callback where manual payment created got error and solved by product team. Escalation field for this tickes should be under?

• None
• Finops
• Product
• Partner

What is the identifier on the zendesk ticket when a case is fall into payment late received?

• Trx checking escalation to Finops

• There is manual payment creation

• Transaction directly found on AD

• None of answer are correct

When you search VA number on AD VA tab then directly found completed, what is the correct RC?

• Payment late received

• Peding within SLA

• Payment received with no callback

• Lack of understanding on product feature and capabilities

Where do we can find the information of bank partner name when do VA trx checking?

• Transaction proof
• Admin Dashboard VA Tab
• Bank mutation
• None of answer are correct

True or False: Payment late received case required escalation

• True
• False

True or False: Reason code Break in Deposit service is required to fill the Partner ticket field

• True
• False

Why we need to fill in ticket field Partner?

• to identify partner that need to improve reliability
• to provide valid data source
• to help L2 understand Partner trend
• All the answer are correct

True or False Break in Deposit related BSS BI Fast need escalation to product team

• True
• False

Here is the reason code that needs to escalate to product team except?

• Break in business service
• BRI VA 19 digits downgrade
• Break in Deposit
• Reversal request