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ID Product Hangout: VA

Authored by CS Xendit

Professional Development

1st Grade

Used 2+ times

ID Product Hangout: VA
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12 questions

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1.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

What is the RC that required to fill the Partner ticket field?

Payment received with no callback

Peding within SLA

Payment late received

Payment not received

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you handle payment no callback where manual payment created got error and solved by product team. Escalation field for this tickes should be under?

None
Finops
Product
Partner

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the identifier on the zendesk ticket when a case is fall into payment late received?

Trx checking escalation to Finops

There is manual payment creation

Transaction directly found on AD

None of answer are correct

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you search VA number on AD VA tab then directly found completed, what is the correct RC?

Payment late received

Peding within SLA

Payment received with no callback

Lack of understanding on product feature and capabilities

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where do we can find the information of bank partner name when do VA trx checking?

Transaction proof
Admin Dashboard VA Tab
Bank mutation
None of answer are correct

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Payment late received case required escalation

True
False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False: Reason code Break in Deposit service is required to fill the Partner ticket field

True
False

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