Operations Review

A waiter working at a luxury restaurant is considered part of...?

• Front office

• Hybrid office

• Back office

• Inner office

Accounting and IT are examples of...

• Core processes

• External customers

• Support processes

• Manufacturing processes

A firm's competitive priorities are mainly determined by...

• Operations strategy

• Finance strategy

• Corporate strategy

• HR

Which approach to inventory is best suited for a completely customized birthday cake for a unique customer?

• Assemble-to-Order

• Make-to-Order

• Order-to-Make

• Make-to-Stock

According to the product-process matrix, what type of process is a better fit for Tesla to manufacture cars?

• Front office

• Job process

• Continuous flow process

• Line process

Which type of supply chain is generally used for low margin products with highly predictable demand?

• An efficient supply chain

• A predictable supply chain

• A responsive supply chain

• A continuous supply chain

Which of these is NOT a characteristic of a service process?

• Intangible output

• High customer contact

• Capital intensive

• Short response time

A business focusing on increasing the efficiency of its operations is more directly addressing:

• Volume flexibility

• Variety

• Consistent quality

• Low cost

The two key decisions in Operations Strategy are:

• Process design and Supply Chain management

• Process design and Resource Flexibility

• Mass customization and Supply Chain management

• Process structure and Capital Intensity

Which of these is NOT one of the five driving forces of CSR?

• Growing Affluence

• Community

• Globalization

• Brands