Interpersonal Communication Skills

Improving your Interpersonal Communication Skills will improve which of the following?

• Conflict resolution

• Ability to make friends

• Your intelligence

• Your performance in the workplace

Which of the following is an effective communication technique?

• Crossing your arms

• Active Listening

• Using fancy language

• Facial tics

Which of the following are types of question?

• Open

• Closed

• Clarifying

• Petrifying

When we communicate, the words we speak make up only what percentage of how we interpret messages?

• 7%

• 17%

• 27%

• 37%

Which of the following are used to interpret conversations?

• Tone of Voice

• Body language

• Facial expressions

• All of these

The biggest communication problem is we do not listen to . We listen to reply.

Would you like a cup of tea? Is an example of what type of question?

• Open

• Closed

• Rhetorical

• Obvious

A message must be, (choose below), before it is considered effective communication.

• interesting

• accurately understood

• verbal

• written