102 - team work - theory wk 1

Where would you find your job role description?

• grievance procedure policy

• appeals procedure policy

• contract of employment

• wage slip

What does CPD stand for?

• current personal development

• continuous personal development

What meeting would your work performance be discussed, and new targets set?

• team meeting

• peer meeting

• appraisal meeting

Which of the following is NOT a standard of behaviour that will be expected of you?

• be punctual

• good hygiene and presentable

• polite and attentive

• take breaks when you want

When would you need to seek permission from others?

• make client's drinks

• take client's coat

• tidy the work area

• take a break

What type of answer would you expect to hear from a closed question?

• yes or no answer

• a detailed answer

What type of question begins with what, why, where, when and how?

• open question

• closed question

What document outlines the standards expected from you?

• salon code of conduct

• contract of employment

• salon sickness policy

Which is the best way to find out about progression opportunities?

• talk to a friend

• look in magazines

• look at National Occupational Standards NOS

Where can you find out about National Occupational Standards (NOS)

• Habia website

• in a magazine

• from a friend