FINAL QUIZ 1

____________ is a planned and structured approach that moves a business from it's current state to a desired future state

• change

• change management

• business change

• concept of change

How do owners and managers influence change and direction of a business? select all that apply

• implement policies and procedures

• identify the need for change

• influence the need for change

• have skills to lead through change

HJ introduce Jack's Cafe to rival McDonalds McCafe. Which external operating factor is this?

• Customers

• Competitors

• Suppliers

• Employees

select all the ways changes in technology can have a positive impact on a business

• increase operating costs

• increase efficiency

• improve productivity

• improve quality

TRUE of FALSE

Changes in legislation, regulations and contracts have little to no impact on business operations

• TRUE

• FALSE

_______ are professional who provide expert advice in a particular area to a business

• Professional Services

• Managers

• Consultants

• Competitors

Reorder the following steps 4-8 of Kotter's

• Empower Action

• Build on the change

• Make it stick

• Communicate the vision

• Create quick wins

Match the following

• Prepare, determine, manage the change

• Change

• Implement, communicate the change, involve all stakeholders

• Refreeze

• Solidify, sustain, celebrate

• Unfreeze

Select all that are drivers of change

• corporate culture

• employees

• management style

• competition

• customers

Match the following

• management and employees make decisions together, all stakeholders are involved in change process

• Participative

• manager consults with stakeholders, some involvement of stakeholders in change

• Consultative

• manager has total control and ensure everything is completed, making all decisions

• Persuasive

• manager persuade others to follow, maintains control

• Autocratic