G.270-271-DIPWQ5-6-October-22

Negotiation is essential among team members to reduce the chances of disputes and conflicts is known as:

• Negotiations between colleagues

•   Negotiations between employee and superior

• Commercial negotiations

• Legal negotiations

What must be considered when developing effective negotiation strategies?

• Budget.

• Expected outcomes.

• Priorities.

• Target market.

What negotiating style should be used to foster win-win situations?

• Avoiding.

• Competitive.

• Collaborative.

• Accommodating.

Which of the following is a type of negotiations:

•   Compromising

• Avoiding

• Collaborative

• all of the above

What preparation is needed for all successful negotiations?

• Understanding requirements of the other party.

• Understand company policy

• Know financial constraints.

•    Know customer details.

What barrier to successful negotiation is most likely to be due to inexperience?

• Ultimatums.

• Deadlines.

• Delaying tactics.

• Lack of confidence.

A key strategy to manage customer’s mindset is to:

• argue when under attack

• not to listen when under attack

• listen and keep track of the issues requiring discussion

•   None of above

Negotiation is a:

• skill

• business technique

•   training program

•     training project

A person who risks both time and money to start and manage a business is called ___________. 

• A. Overachiever

• B. Supervisor

• C. Entrepreneur

• D. Narcissist

The activity of providing goods or services to others while operating at a profit is called a _____________. 

• A. Consumer advocating.

• B. Business.

• C. Barter systems

• D. None of the above