QUIZ 2: RESERVATION

Which of the ff. is not an area of a Room Department?

• Reception    

• Bell service

• Cashiers

• night auditors

What are these services that the main function of F.O is referring to?

• Allocating rooms for guest

• handling guest mail

• Welcoming guest upon arrival

How many beds if the room can accommodate 4 persons?

• 1 single & 1 double

• 2 single & 1 Queen

• 3 single & 1 double

Which of the ff. is not a function of the F.O cashier?

• Maintaining guest folios

• Receiving guest payments

• Make room reservations

A room reservation can be confirmed only through;

• Vacant rooms

• Advance Deposit

• Available rooms

Why Front desk needs to maintain guest balance account?

• To avoid skipper

• to inform about their high balance

• all of the above

One of the functions of a reservationist is__________

• Taking and organizing reservations

• Organizing porter service,

• Issuing keys and other security arrangements

He translates company policies and procedures into the department and is responsible for the overall functioning of the front office area.

• Front Office Manager

• Front Office Supervisor

• Registration Assistant

He is responsible for escorting guests during check-in and check-out.

• Bellman

• Doorman

• Concierge

A confirmed booking that has been withdrawn by the guest often due to a change in plan.

• Revision

• Cancellation

• Amendments