Planning and supervision - K3

1.    Which one of the following is responsible for ensuring that the client’s requests are being met and work is in accordance with current standards?

• a)    Quantity surveyor

• a)    Clerk of works

• Architect

• a)    Buyer

Which one of the following is responsible for designing electrical and mechanical services?

• a)    Site engineer

• a)    Structural engineer

• a)    Building surveyor

• a)    Building services engineer

Which one of the following would most likely be employed by the local authority?

• a)    Quantity surveyor

• a)    Structural engineer

• a)    Building control officer

• a)    Water inspector

Which one of the following would not be found in manufacturer’s instructions?

• a)    Servicing requirements

• a)    Commissioning procedures

• a)    Cost of replacement parts

• a)    Appliance dimensions

Which one of the following details the rough cost of proposed work?

• Quotation

• Variation order

• Purchase order

• Estimate

Which one of the following pieces of information would be most suitable to be communicated via a text message?

• a)    An appointment time for visiting a customer

• a)    The position where a new radiator will be installed

• a)    A quotation for installing a new bathroom

• a)    An estimate of the cost for proposed work

1.    A British Standard is best described as:

• a)    a piece of legislation which has been approved by the HSE

• a)    a piece of legislation which has been approved by the government

• a)    an expected standard which should be followed by law

• a)    an expected standard which should be adhered to but is not law

1.    Which one of the following employee dress codes would promote the most positive company image?

• a)    Clean overalls carrying the company name and logo

• a)    Jeans and T-shirt

• a)    Trousers, smart shirt and tie

• a)    No formal dress code

1.    Which one of the following is most likely to contribute to creating a positive image of the plumbing company to the customer?

• a)    Extended lunch breaks on site

• a)    Punctual start and finish times

• a)    Getting the job done as quickly as possible

• a)    Leaving the job to attend a breakdown

1.    Verbal communication consists of:

• a)    speaking and listening

• a)    speaking and writing

• a)    listening and looking

• a)    listening and recording