Welcome Calls

Welcome Calls

Professional Development

10 Qs

quiz-placeholder

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Welcome Calls

Welcome Calls

Assessment

Quiz

Professional Development

Professional Development

Easy

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10 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 5 pts

Please select all the types of Welcome Calls:

Down-Sell

Reorder

Cross-Sell

Upsell

2.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which is the objective of the Upsell Welcome Calls?

To make the customers buy more units of the same product.

To make the customers renew their stock.

To make the customers move forward with the abandoned cart.

To offer a cheaper option and convince them to make the first purchase.

3.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Which is the objective of the Reorder Welcome Calls?

To make the customers move forward with the abandoned cart.

To make the customers buy more units of the same product.

To offer a cheaper option and convince them to make the first purchase.

To make the customers renew their stock.

4.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Can we ship the upsold products together with the original order?

Yes, always!

No way!

Only if the customers pay another shipping fee.

Only if the upsell is made less than 3 hours after the original order.

5.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Can we waive the shipping fee of the Upsell Welcome Calls?

Yes, of course! It makes no sense to make them pay for it again.

If they are placing a new order, they have to pay for the shipping again.

Only if the upsell is made within the first 3 hours from the original order.

Not possible.

6.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

Up to how many bottles can we sell per customer and per product?

6

12

18

24

7.

MULTIPLE CHOICE QUESTION

30 sec • 5 pts

How should the Affiliate Options look in case of Outbound Reorder Welcome Calls?

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