Welcome Calls

Please select all the types of Welcome Calls:

• Down-Sell

• Reorder

• Cross-Sell

• Upsell

Which is the objective of the Upsell Welcome Calls?

• To make the customers buy more units of the same product.

• To make the customers renew their stock.

• To make the customers move forward with the abandoned cart.

• To offer a cheaper option and convince them to make the first purchase.

Which is the objective of the Reorder Welcome Calls?

• To make the customers move forward with the abandoned cart.

• To make the customers buy more units of the same product.

• To offer a cheaper option and convince them to make the first purchase.

• To make the customers renew their stock.

Can we ship the upsold products together with the original order?

• Yes, always!

• No way!

• Only if the customers pay another shipping fee.

• Only if the upsell is made less than 3 hours after the original order.

Can we waive the shipping fee of the Upsell Welcome Calls?

• Yes, of course! It makes no sense to make them pay for it again.

• If they are placing a new order, they have to pay for the shipping again.

• Only if the upsell is made within the first 3 hours from the original order.

• Not possible.

Up to how many bottles can we sell per customer and per product?

• 6

• 12

• 18

• 24

How should the Affiliate Options look in case of Outbound Reorder Welcome Calls?

• 
• 
• 
• 

Which would be the possible scenarios for this Affiliate selection? Choose ALL the correct answers.

• The agent processed the order over the phone with the customer for a reorder.

• The agent made 2 back-to-back calls for a reorder without success, left a voice message and sent an invoice.

• The agent did not manage to upsell the customer and sent an invoice.

• The customer requested to be sent an invoice instead of doing the purchase over the phone.

One of the Welcome Calls has the objective of calling the customers to offer them an upgrade for a promo/discounted price.

• True

• False

Please choose the correct answer regarding the Welcome Calls and the Call Logic:

• The Welcome Calls will follow basically the same Call Logic of the OB Calls.

• The Welcome Calls will follow a totally different Call Logic when compared with the OB Calls.

• The Upsell Welcome Calls and the Reorder Welcome Calls have different Call Logics.

• Each agent can create his/her own Call Logic in the Welcome Calls Project as it is something new.