Management

A furniture store manager has been tasked with increasing the sales of higher-priced items such as couches and mattresses by 25%. So, the manager determines the necessary resources and actions that will need to be taken to reach that goal by:

• Organizing

• Planning

• Controlling

• Staffing

Complete the statement with the correct term. ______________ includes communicating, motivating, guiding, encouraging, giving directions, following up, coaching, assisting, and reviewing.

• Controlling

• Leading

• Planning

• Staffing

The image represents...

• Entry Level Employees

• Managers of Sales

• Chain of Command

• Front Line Employees

A manager’s ability to make good trade-offs with limited resources, as well as to effectively handle difficult and/or complex business challenges is:

• People Skills

• Procedural Skills

• Front-line Skills

• Problem-Solving Skills

Inspiring, motivating, influencing and maximizing the efforts of people towards a common purpose is:

• Membership

• Repetitive

• Leadership

• Procedural

What a company believes, its business practices around how teammates treat one another, and how the company treats its customers is its:

• Company Culture

• Management Style

• Leadership Style

• Company Values

The shared beliefs, values, goals, attitudes, and behaviors of a company’s employees is the:

• Company Culture

• Company Values

• Leadership Style

• Management Style

Complete the statement with the best pair of terms. A 2019 study showed 57% of employees have left a job because of a ______________ or _____________.

• procedure; challenge

• manager; leader

• team; supervisor

• task; method

An ice cream shop manager decides to create a new ice cream flavor to attract more customers. So, the manager orders the necessary flavor mixture, shares the plan with shop employees, and assigns one employee to teach other employees how to make the new flavor. Gathering resources, sharing the plan, and assigning tasks is:

• Staffing

• Controlling

• Planning

• Organizing